Active Incident
VoC Analytics Tableau Dashboard Access IssuesOperational

Incident Status

Operational

Components

Emplifi VoC

Locations

North America


June 17, 2025 3:11PM EDT
[Identified] We are currently experiencing an issue affecting access to the VoC Analytics Tableau Dashboard. While the underlying data is up to date, customers are unable to access the dashboard at this time. Our team is actively investigating the issue and working to restore access as quickly as possible. We will provide further updates as soon as we have more information. Thank you for your patience and understanding.

June 18, 2025 12:48PM EDT
[Monitoring] All functionality has been restored. We are carefully monitoring the environment to verify that all concerns have been properly addressed. Thank you for your patience.

Emplifi Knowledge




Operational

Emplifi Agent




Operational

Emplifi Social




Operational

Emplifi SOS




Operational

Emplifi Spot




Operational

Emplifi Bot




Operational

Emplifi ContactUs




Operational

Emplifi Other




Operational

Emplifi VoC




Operational

Scheduled Maintenance

Final Countdown: CRS Product End of Life NoticePlanned Maintenance

Schedule

June 30, 2024 8:00AM - 8:00AM EDT

Components

Locations

Columbus, US East

Description

This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend on June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.

June 28, 2024 8:23AM EDT
[Update] This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend, June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.
Emplifi Knowledge Planned MaintenancePlanned Maintenance

Schedule

June 26, 2025 5:00AM - 6:00AM EDT

Components

Emplifi Knowledge

Locations

China, Ireland, US East

Description

We will be releasing version 2025-6 of Emplifi Knowledge. This version includes the following: - Fixed a bug where updating a user's preferences failed if there was no existing tenant preferences or user preferences - Implemented various security enhancements to improve the overall safety and integrity of the application There will be no downtime associated with these updates.

History

No incidents in the last 2 days