All Systems Operational

Emplifi Knowledge




Operational

Emplifi Agent




Operational

Emplifi Social




Operational

Emplifi SOS




Operational

Emplifi Spot




Operational

Emplifi Bot




Operational

Emplifi ContactUs




Operational

Emplifi Other




Operational

Emplifi VoC




Operational

Scheduled Maintenance

Final Countdown: CRS Product End of Life NoticePlanned Maintenance

Schedule

June 30, 2024 8:00AM - 8:00AM EDT

Components

Locations

Columbus, US East

Description

This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend on June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.

June 28, 2024 8:23AM EDT
[Update] This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend, June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.

History (Last 2 days)

Emplifi Agent  Advanced  Analytics AvailabilityOperational

Incident Status

Operational


Components

Emplifi Agent


Locations

Ireland, US East



July 15, 2025 11:30AM EDT
[Identified] We have identified an issue preventing the publication of new or updated dashboards and blocking refreshes of the “Load Process and Transactional Table Tracking with Validation” dashboard. To apply a permanent fix, we will perform scheduled maintenance Wednesday, 16 July 2025, starting at 02:00 EDT (06:00 UTC). The window is expected to last up to six hours. Impact: The Tableau site for Agent Advanced Analytics will be unavailable for the duration of the maintenance. We will post updates here as work progresses and confirm once the service is fully restored. Thank you for your patience.

July 16, 2025 12:48PM EDT
[Resolved] This issue has been resolved an all services are operational. Thank you for your patience.
Tableau Server maintenance -Agent Advanced AnalyticsPlanned Maintenance

Description

We have identified an issue preventing the publication of new or updated dashboards and blocking refreshes of the “Load Process and Transactional Table Tracking with Validation” dashboard. To apply a permanent fix, we will perform scheduled maintenance Wednesday, 16 July 2025, starting at 02:00 EDT (06:00 UTC). The window is expected to last up to six hours. Impact: The Tableau site for Agent Advanced Analytics will be unavailable for the duration of the maintenance. We will post updates here as work progresses and confirm once the service is fully restored. Thank you for your patience.


Components

Emplifi Agent


Locations

Ireland, US East


Schedule

July 16, 2025 2:00AM - July 16, 2025 8:00AM EDT


July 16, 2025 2:19AM EDT
[Update] activity started

July 16, 2025 8:37AM EDT
[Update] activity has been completed.