Active Incident
Emplifi Social -Agent Integration AvailabilityOperations Impaired

Incident Status

Operations Impaired

Components

Emplifi Social

Locations

US East


September 16, 2024 5:55PM EDT
[Investigating] We are currently experiencing a service outage affecting the Emplifi Social and Agent integration. This issue is preventing the Agent site from updating Emplifi Social with case IDs or case statuses for newly escalated messages in the Production environment. Our team is working to restore service, and we apologize for the inconvenience.
Emplifi Agent Analytics Operational

Incident Status

Operational

Components

Emplifi Agent

Locations

US East


September 3, 2024 1:05PM EDT
[Identified] We are currently experiencing an issue with our Agent Advance Analytics (Redshift) service that is preventing the snapshot of the Agent database from being produced. As a result, the ETL process is being affected. Current Status: We have identified and addressed the root cause of the issue. Our team is closely monitoring the situation to ensure a complete resolution and to minimize any further impact on your services. We apologize for any inconvenience this may have caused and appreciate your understanding as we work to resolve this matter.

November 14, 2024 10:16AM EST
[Monitoring] Incident Started Time: Thursday, 14 November at 5:21 AM (EST) Cause: The root issue was due to the high availability group becoming unavailable, which halted the refresh process. Impact Summary: Affected customers will not receive today’s data. Data in Redshift will reflect only the most recent update from yesterday. Status Update: The root cause has been identified and addressed, and our team is actively monitoring to ensure a full resolution and to minimize any further service impact. We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.

Emplifi Knowledge




Operational

Emplifi Agent




Operational

Emplifi Social




Operations Impaired

Emplifi SOS




Operational

Emplifi Spot




Operational

Emplifi Bot




Operational

Emplifi ContactUs




Operational

Emplifi Other




Operational

Emplifi VoC




Operational

Scheduled Maintenance

Final Countdown: CRS Product End of Life NoticePlanned Maintenance

Schedule

June 30, 2024 8:00AM - 8:00AM EDT

Components

Locations

Columbus, US East

Description

This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend on June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.

June 28, 2024 8:23AM EDT
[Update] This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend, June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.

History

No incidents in the last 2 days