[Monitoring] On September 23rd from 2AM EST until 4AM EST, the 3rd party company that handles translations for Emplifi Knowledge will be completing scheduled maintenance. During this time translation functions may not work correctly. We strongly advise against users adding non-English examples to the KB at this time, as it can cause the example to never be translated.
Other functions that will be affected:
* Translations that occur during example authoring
* Non-English queries sent to the engine will not be translated, and therefore will not match to an example.
[Identified] We are aware of degradation with our EVA service. Investigation has confirmed updates are required during the provisioning process of the auto scaling group. We have engineers assigned to the issue and expect resolution by close of business Tuesday. No critical operations are impacted by this degradation. We will post an update when this service is back online.