Active Incident
CRS OutageOperational

Incident Status

Operational

Components

CRS

Locations

Columbus


July 26, 2024 9:05AM EDT
[Identified] We are aware of an outage with CRS. Currently we are engaged with the data center technicians and have confirmed they are experiencing service availability issues. We will stay engaged until all services have been restored and you can expect another update shortly.

July 26, 2024 12:10PM EDT
[Identified] We have determined that the incident is due to an issue with an upstream network appliance. Our teams are currently replacing the affected appliance and will begin testing network routes shortly. We will provide an updated ETA once the new appliance is operational.

July 26, 2024 1:03PM EDT
[Monitoring] The applicance has been replaced and services are back online. We will continue to monitor for the next 24 hours.

Emplifi Knowledge




Operational

Emplifi Agent




Operational

Emplifi Social




Operational

Emplifi SOS




Operational

Emplifi Spot




Operational

Emplifi Bot




Operational

Emplifi ContactUs




Operational

Emplifi Other




Operational

Emplifi VoC




Operational

CRS




Operational

Enlight




Operational

Smart




Operational

Incite




Operational

Scheduled Maintenance

Final Countdown: CRS Product End of Life NoticePlanned Maintenance

Schedule

June 30, 2024 8:00AM - 8:00AM EDT

Components

CRS, Enlight, Smart, Incite

Locations

Columbus, US East

Description

This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend on June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.

June 28, 2024 8:23AM EDT
[Update] This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend, June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.
Hosted Web PagesPlanned Maintenance

Schedule

July 30, 2024 2:00PM - 3:00PM EDT

Components

Emplifi ContactUs, Emplifi Other, CRS

Locations

Columbus, US East

Description

We are upgrading the Hosting environment for all ContactUs, FollowUp, and other web pages. This will be completed on Tuesday afternoon.

History (Last 2 days)

Emplifi Agent 4XX ErrorsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Emplifi Agent


Locations

US East



July 17, 2024 3:33PM EDT
[Investigating] We are aware of an issue causing 4XX Errors for users in Agent. Our teams are investigating the issue and we will have an update again shortly.

July 17, 2024 4:29PM EDT
[Monitoring] All functionality has been restored. We are carefully monitoring the environment to verify that all concerns have been properly addressed. Thank you for your patience.

July 18, 2024 3:43PM EDT
[Monitoring] We are aware of an issue causing 4XX Errors for users in Agent between 2:00 PM EST and 2:30 PM EST. Our teams have been actively investigating the issue, and we can now confirm that all functionality has been restored. We are closely monitoring the environment to ensure that all concerns have been properly addressed. Thank you for your patience as we resolved this issue.

July 25, 2024 8:28PM EDT
[Resolved] After monitoring for multiple days, we can confirm this issues is resolved.
Emplifi Bot Planned Maintenance Planned Maintenance

Description

We will be releasing a new version of Emplifi bot. This version includes: -Planned updates for quality of life improvements -A planned bug fix for audio/video permissions in the agent chat widget -Planned improvements to mobile experience for chat widgets on iOS and Android devices.


Components

Emplifi Bot


Locations

US East


Schedule

July 25, 2024 12:00PM - July 25, 2024 12:30PM EDT


July 25, 2024 12:19PM EDT
[Update] Maintenance started.

July 25, 2024 2:14PM EDT
[Update] Maintenance finished.
Emplifi VoC Temporary Unavailability of Respondent DataOperational

Incident Status

Operational


Components

Emplifi VoC


Locations

North America



July 17, 2024 4:28PM EDT
[Identified] We are currently addressing a software incident affecting the availability of respondent data. Data was unavailable between 2:00 PM EST on July 16th and 8:50 AM EST on July 17th. Our team is actively working to recover the data and restore full access as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.

July 25, 2024 10:52AM EDT
[Resolved] This issue has been resolved an all services are operational.