Active Incident
VoC Portal AccessOperational

Incident Status

Operational

Components

Emplifi VoC

Locations

North America


March 28, 2024 3:13PM EDT
[Investigating] We are currently experiencing an intermittent portal access issue. Our team is actively investigating and we will provide an update again shortly when we know more.

March 28, 2024 4:26PM EDT
[Monitoring] We identified the issue was related to a cached network location in one of the services, requiring the service to be restarted. All services are operational and we will continue monitoring for a period of 24 hours.

Emplifi Knowledge




Operational

Emplifi Agent




Operational

Emplifi Social




Operational

Emplifi SOS




Operational

Emplifi Spot




Operational

Emplifi Bot




Operational

Emplifi ContactUs




Operational

Emplifi Other




Operational

Emplifi VoC




Operational

CRS




Operational

Enlight




Operational

Smart




Operational

Incite




Operational

Scheduled Maintenance

CRS, SMART, ENLIGHT MaintenancePlanned Maintenance

Schedule

April 27, 2024 11:00PM - April 28, 2024 1:00AM EDT

Components

CRS, Enlight, Smart, Incite

Locations

Columbus, US East

Description

We will be performing routine maintenance on all production systems for CRS, SMART and ENLIGHT.

History

No incidents in the last 2 days