Active Incident

Incident Status

Operational

Components

Emplifi VoC

Locations

North America



March 28, 2024 3:13PM EDT
[Investigating] We are currently experiencing an intermittent portal access issue. Our team is actively investigating and we will provide an update again shortly when we know more.

March 28, 2024 4:26PM EDT
[Monitoring] We identified the issue was related to a cached network location in one of the services, requiring the service to be restarted. All services are operational and we will continue monitoring for a period of 24 hours.

Emplifi Knowledge




Operational

Emplifi Agent




Operational

Emplifi Social




Operational

Emplifi SOS




Operational

Emplifi Spot




Operational

Emplifi Bot




Operational

Emplifi ContactUs




Operational

Emplifi Other




Operational

Emplifi VoC




Operational

CRS




Operational

Enlight




Operational

Smart




Operational

Incite




Operational

History (Last 2 days)

Description

We will be releasing a new version of Emplifi Bot. This version includes: -Bug fixes, including messaging channel removal/deleted bots -Updates to how job queues are processed for Bot flows -Further updates to the Intents interface


Components

Emplifi Bot


Locations

US East


Schedule

April 16, 2024 8:00PM - April 16, 2024 8:30PM EDT



April 16, 2024 7:58PM EDT
[Update] Maintenance started.

April 16, 2024 9:13PM EDT
[Update] Maintenance finished.