Active Incident
Emplifi Knowledge Translation Service Planned Outage Operational

Incident Status

Operational

Components

Emplifi Knowledge

Locations

China, Ireland, US East


September 21, 2023 9:16AM EDT
[Monitoring] On September 23rd from 2AM EST until 4AM EST, the 3rd party company that handles translations for Emplifi Knowledge will be completing scheduled maintenance. During this time translation functions may not work correctly. We strongly advise against users adding non-English examples to the KB at this time, as it can cause the example to never be translated. Other functions that will be affected: * Translations that occur during example authoring * Non-English queries sent to the engine will not be translated, and therefore will not match to an example.
EVA Service DegradationOperational Notice

Incident Status

Operational Notice

Components

Emplifi Other

Locations

Columbus


May 22, 2023 10:09PM EDT
[Identified] We are aware of degradation with our EVA service. Investigation has confirmed updates are required during the provisioning process of the auto scaling group. We have engineers assigned to the issue and expect resolution by close of business Tuesday. No critical operations are impacted by this degradation. We will post an update when this service is back online.

Emplifi Knowledge




Operational

Emplifi Agent




Operational

Emplifi Social




Operational

Emplifi SOS




Operational

Emplifi Spot




Operational

Emplifi Bot




Operational

Emplifi ContactUs




Operational

Emplifi Other




Operational Notice

Emplifi VoC




Operational

CRS




Operational

Enlight




Operational

Smart




Operational

Incite




Operational

History (Last 2 days)

CRS, SMART, ENLIGHT MaintenancePlanned Maintenance

Description

We will be performing routine maintenance on all production systems for CRS, SMART and ENLIGHT.


Components

CRS, Enlight, Smart, Incite


Locations

Columbus, US East


Schedule

September 23, 2023 11:00PM - September 24, 2023 1:00AM EDT


September 23, 2023 11:02PM EDT
[Update] Maintenance started.

September 23, 2023 11:58PM EDT
[Update] Maintenance completed.