Active Incident

Incident Status

Operational

Components

Emplifi VoC

Locations

North America



July 17, 2024 4:28PM EDT
[Identified] We are currently addressing a software incident affecting the availability of respondent data. Data was unavailable between 2:00 PM EST on July 16th and 8:50 AM EST on July 17th. Our team is actively working to recover the data and restore full access as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.

Incident Status

Operational

Components

Emplifi Agent

Locations

US East



July 17, 2024 3:33PM EDT
[Investigating] We are aware of an issue causing 4XX Errors for users in Agent. Our teams are investigating the issue and we will have an update again shortly.

July 17, 2024 4:29PM EDT
[Monitoring] All functionality has been restored. We are carefully monitoring the environment to verify that all concerns have been properly addressed. Thank you for your patience.

July 18, 2024 3:43PM EDT
[Monitoring] We are aware of an issue causing 4XX Errors for users in Agent between 2:00 PM EST and 2:30 PM EST. Our teams have been actively investigating the issue, and we can now confirm that all functionality has been restored. We are closely monitoring the environment to ensure that all concerns have been properly addressed. Thank you for your patience as we resolved this issue.

Emplifi Knowledge




Operational

Emplifi Agent




Operational

Emplifi Social




Operational

Emplifi SOS




Operational

Emplifi Spot




Operational

Emplifi Bot




Operational

Emplifi ContactUs




Operational

Emplifi Other




Operational

Emplifi VoC




Operational

CRS




Operational

Enlight




Operational

Smart




Operational

Incite




Operational

Scheduled Maintenance

Schedule

June 30, 2024 8:00AM - 8:00AM EDT

Components

CRS, Enlight, Smart, Incite

Locations

Columbus, US East

Description

This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend on June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.


June 28, 2024 8:23AM EDT
[Update] This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend, June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.

History

No incidents in the last 2 days