Active Incident
Emplifi Social -Agent Integration AvailabilityOperations Impaired

Incident Status

Operations Impaired

Components

Emplifi Social

Locations

US East


September 16, 2024 5:55PM EDT
[Investigating] We are currently experiencing a service outage affecting the Emplifi Social and Agent integration. This issue is preventing the Agent site from updating Emplifi Social with case IDs or case statuses for newly escalated messages in the Production environment. Our team is working to restore service, and we apologize for the inconvenience.
Emplifi Agent Analytics Operational

Incident Status

Operational

Components

Emplifi Agent

Locations

US East


September 3, 2024 1:05PM EDT
[Identified] We are currently experiencing an issue with our Agent Advance Analytics (Redshift) service that is preventing the snapshot of the Agent database from being produced. As a result, the ETL process is being affected. Current Status: We have identified and addressed the root cause of the issue. Our team is closely monitoring the situation to ensure a complete resolution and to minimize any further impact on your services. We apologize for any inconvenience this may have caused and appreciate your understanding as we work to resolve this matter.

Emplifi Knowledge




Operational

Emplifi Agent




Operational

Emplifi Social




Operations Impaired

Emplifi SOS




Operational

Emplifi Spot




Operational

Emplifi Bot




Operational

Emplifi ContactUs




Operational

Emplifi Other




Operational

Emplifi VoC




Operational

CRS




Operational

Enlight




Operational

Smart




Operational

Incite




Operational

Scheduled Maintenance

Final Countdown: CRS Product End of Life NoticePlanned Maintenance

Schedule

June 30, 2024 8:00AM - 8:00AM EDT

Components

CRS, Enlight, Smart, Incite

Locations

Columbus, US East

Description

This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend on June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.

June 28, 2024 8:23AM EDT
[Update] This is a final reminder that the sunset of our CRS, Enlight, Smart, and Incite products is this weekend, June 30, 2024. If you have any questions about this change, please reach out to your Customer Success Manager.

History (Last 2 days)

Emplifi Bot Planned MaintenancePlanned Maintenance

Description

Rescheduled maintenance We will be releasing a new version of Emplifi Bot. This version includes: -A planned update to remove the legacy summarization feature. This older feature was no longer utilised and has been effectively replaced by the newly developed AI summaries available in the Emplifi agent tools. -Planned infrastructure updates to better support upcoming platform improvements. This is a planned infrastructure improvement to support internal testing in anticipation of upcoming improvements across the Emplifi platform. There will be no planned downtime as part of this maintenance.


Components

Emplifi Bot


Locations

US East


Schedule

October 21, 2024 12:00PM - October 21, 2024 12:30PM EDT


October 21, 2024 12:28PM EDT
[Update] This maintenance is being rescheduled. We apologise for any inconvenience. -Emplifi